The most frequent executive complaint is lack of time-enough hours in the day to get everything done. Yet these same executives become a lot less aware of time when it’s someone else’s. the quickest way to make a lasting negative impression is to waste someone’s time: use it cavalierly, or take up more of it than you need. If you don’t have something to say, don’t set up a meeting just to make a contact. A contact who is really worth having will respond to your ‘I just wanted to meet you’ by making sure you never meet again. Don’t make people waste their time in your office. It is exasperating to have to sit in someone’s office while that person takes prolonged telephone calls. What is even more exasperating is to endure the charity call that could have been easily handled with ‘I am in a meeting. May I call you back in a few minutes?’ If you must take a phone call when you have someone in your office, excuse yourself, and then keep it short. Always stare at a spectacle.
February 6, 2010
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